- OperatorNeptune Projects S.R.L.
- Established2022
- Game Library5,000+ titles from 90+ providers
- Withdrawal ProcessingInstant to 24 hours
How the Casiny Loyalty Programme earns XP
The programme starts automatically when you open an account. You earn 1 XP for every $1 wagered on all available games, and your progress is based on the total XP you have wagered over the lifetime of the account. There is no separate points activation step to complete.
For players in Australia, Casiny Casino supports AUD accounts. You choose AUD during registration, and that currency cannot be changed later. In practical terms, a $100 wager adds 100 XP to your lifetime total. A $1,000 wager adds 1,000 XP.
Casiny loyalty levels and the rewards at each stage
There are 11 stages in total, starting with Starter and ending at Level 10. The early levels focus on free spins and bonus bet caps. From Level 5 onwards, the programme adds cash rewards, while higher levels also increase the cashback percentage and reduce the wagering attached to that reward.
| Level | Lifetime XP | Rewards |
|---|---|---|
| Starter (Level 0) | 0 XP | Starting level |
| Level 1 | 5,000 XP | 100 free spins; $10 bonus bet cap |
| Level 2 | 20,000 XP | 150 free spins; 2.5% cashback with 15x wagering; $20 bonus bet cap |
| Level 3 | 50,000 XP | 200 free spins; 5% cashback |
| Level 4 | 100,000 XP | 300 free spins; 7.5% cashback with 12x wagering; $50 bonus bet cap |
| Level 5 | 250,000 XP | 10% cashback; $250 cash reward |
| Level 6 | 500,000 XP | 12.5% cashback with 5x wagering; $500 cash reward; unlimited bonus bet cap |
| Level 7 | 750,000 XP | 15% cashback; $1,500 cash reward |
| Level 8 | 2,500,000 XP | 17.5% cashback with 3x wagering; $2,500 cash reward |
| Level 9 | 5,000,000 XP | 400 free spins; 20% cashback; $6,000 cash reward |
| Level 10 | 10,000,000 XP | 750 free spins; 25% cashback; $12,500 cash reward |
The first cash reward appears at Level 5. Cash rewards from Level 5 upwards are added automatically to the Rewards tab for you to claim. The bonus bet cap becomes unlimited at Level 6, which is also where the cashback wagering requirement drops to 5x.
What the XP milestones mean for your play
The first milestone is Level 1 at 5,000 XP. Since the earning rate is 1 XP per $1 wagered, reaching it requires $5,000 in lifetime wagering. That unlocks 100 free spins and sets a $10 bonus bet cap.
The next jump is Level 2 at 20,000 XP, followed by Level 3 at 50,000 XP and Level 4 at 100,000 XP. These stages add free spins, introduce cashback and raise the bonus bet cap where stated. The programme then moves into larger cash rewards from Level 5.
| Example wagering | XP added | Progress result |
|---|---|---|
| $100 wagered | 100 XP | Adds 100 XP to lifetime progress |
| $5,000 wagered | 5,000 XP | Reaches Level 1 if starting from 0 XP |
| $20,000 wagered | 20,000 XP | Reaches Level 2 if starting from 0 XP |
| $250,000 wagered | 250,000 XP | Reaches Level 5 if starting from 0 XP |
| $10,000,000 wagered | 10,000,000 XP | Reaches Level 10 if starting from 0 XP |
Free spins, cash rewards and bonus bet caps
Free spins form part of the rewards at Levels 1, 3, 4, 9 and 10. The number rises from 100 free spins at Level 1 to 750 free spins at Level 10. The programme also includes cash rewards at Levels 5 through 10, starting at $250 and reaching $12,500 at the highest level.
Bonus bet caps apply at several levels. Level 1 has a $10 cap, Level 2 has a $20 cap and Level 4 has a $50 cap. At Level 6, the bonus bet cap becomes unlimited. These are programme rewards and should be considered alongside the terms attached to any bonus you choose to use.
- Level 1: 100 free spins and a $10 bonus bet cap.
- Level 3: 200 free spins.
- Level 4: 300 free spins and a $50 bonus bet cap.
- Level 5: a $250 cash reward.
- Level 6: a $500 cash reward and an unlimited bonus bet cap.
- Level 9: 400 free spins and a $6,000 cash reward.
- Level 10: 750 free spins and a $12,500 cash reward.
How to keep track of your loyalty progress
Your XP is tracked automatically, so you do not need to enter a code or manually claim points. To manage your account, sign in with your email address and password. Optional two-factor authentication is available in the account settings.
- Open your account
Sign in using your registered email address and password.
- Check your reward area
Look in the Rewards tab for available loyalty rewards, including cash rewards from Level 5 onwards.
- Review your progress
Use your current lifetime XP total to see how close you are to the next level.
- Claim available rewards
Claim cash rewards shown in the Rewards tab once they are available to you.
If you are signing up for the first time, you must be at least 18 years old, provide a valid email address and complete email verification. One account per player is permitted.
Loyalty play on mobile and across the game range
You can access your Casiny account through a mobile, tablet or desktop browser. There is no native iOS or Android app, but account management and gameplay are available through the browser, including the cashier and promotions area.
The casino has more than 5,000 titles from over 90 software providers. The range covers pokies, live games, roulette, blackjack, baccarat, bingo, jackpot games, crash games, keno, scratch cards, video poker, craps and dice. Demo mode is available for almost every game, which can help you get familiar with a title before using real money.
The live section has more than 100 tables with real-time streaming and live dealers. Games include roulette, blackjack, baccarat and game shows. The lobby also has a provider filter, making it easier to browse the large selection.
Support and account checks for Australian players
Live chat support is available 24 hours a day, seven days a week in English, with an average response time of approximately four minutes. Email support and a Help Centre are also available for account access, verification, deposits and withdrawals.
Identity checks can be requested during registration and before certain account actions. Before a withdrawal, accepted documents include a passport, national ID card or driving licence, plus a recent bank statement or utility bill dated within the last three months. Higher-value transactions require a liveness check and proof of source of funds or wealth.
Casiny operates under a Tobique Gaming Commission licence, number 0000020. The platform uses 256-bit SSL encryption, 3D Secure for card payments and optional two-factor authentication.
Loyalty Program: your questions
How do I earn XP at Casiny Casino?
You earn 1 XP for every $1 wagered on all available games. XP is added automatically and your level is based on your lifetime wagered XP total.
What is the first Casiny loyalty level?
Starter is Level 0 with 0 XP. Level 1 begins at 5,000 lifetime XP and rewards 100 free spins plus a $10 bonus bet cap.
When do cash rewards begin?
Cash rewards begin at Level 5, which requires 250,000 lifetime XP and includes a $250 cash reward. From Level 5 onwards, cash rewards are added to the Rewards tab for you to claim.
What is the highest Casiny loyalty level?
Level 10 is the highest level and requires 10,000,000 lifetime XP. It includes 750 free spins, 25% cashback and a $12,500 cash reward.
Does the loyalty programme track XP automatically?
Yes. The programme automatically awards XP for eligible wagering at a rate of 1 XP per $1 wagered.
When does the bonus bet cap become unlimited?
The bonus bet cap becomes unlimited at Level 6, which requires 500,000 lifetime XP.
Can I use Casiny loyalty rewards on mobile?
Yes. You can access your account, Rewards tab and games through a mobile browser on a phone or tablet. Casiny also works through a desktop browser.
What responsible gambling tools are available?
Your account includes deposit limits, loss limits, session limits, cooling-off periods and self-exclusion. These tools are available inside the account.
